Frequently asked Questions

Is the Hot Water Extraction Cleaning ( HWE ) method good for my carpets and upholstery?

The Hot Water Extraction method is  preferred by Shaws the worlds largest carpet manufacturer, and is highly recommended by the New Zealand Wool Board. It is considered by many, to be the best method of removing embedded soil and other contaminants, also sanitising and deodorising your carpets and upholstery 

How often should carpets be professionally cleaned?

All residential carpets should be professionally cleaned at least every 12 to 18 months. If a carpet has been heavily soiled or stained, prompt attention will greatly increase the chances of not only removing the stains, but extending the life of the carpet as well. Regular cleaning pays for itself in the long run.

What’s the difference between Hot Water Extraction Cleaning and Dry Cleaning?

It is a popular belief that dry cleaning your carpet is like dry cleaning your clothing. This is not true. When the dry chemical method is used, most companies use a machine similar to a floor polisher, rotating a large cotton bonnet, absorbing the dirt thats in the carpet. Its comparable to rubbing the dirt out of a carpet with a soft towel. This method can also leave a chemical residue in the carpet. In our opinion dry cleaning is not the most effective carpet cleaning process.

Is it possible to clean carpets too often?

No. Frequent cleaning of the carpet will help maintain its original condition. Regular hoovering between cleans is highly recommended

How long do my carpets take to dry after cleaning?

With the Hot Water Extraction process carpets can be walked on immediately. Drying time depends on the length and density of your carpet, how much sunlight or heating a room receives and air flow. On average 4 – 8 hours.

Please don’t hesitate to call or email with any other carpet or upholstery cleaning questions. With 30 years in the industry we are happy to help. 

(04) 499 7474       (04) 5685560

0274 474746